Our returns arrangements depend on how you purchased
your goods. Please see the information relevant to
your customer account type below.
Card & PayPal Customers
Returning Unwanted Items
Requests to return or exchange goods must be made
within 30 days of delivery
and are subject to approval by Mediq.
We will consider requests for a refund or exchange
at our discretion, provided the goods are in their
original, undamaged packaging and in a fully
resaleable condition.
Please note:
Some products may not be eligible for return,
particularly where packaging has been opened,
seals have been broken or the product is no
longer suitable for resale.
Return Delivery Costs
Card & PayPal customers are responsible
for the cost of returning unwanted goods.
Please do not return goods without contacting
our Customer Care Team first.
Once your return has been approved, our team
will advise you on the return arrangements.
Trade Account Customers
Returning Unwanted Items
Requests to return or exchange goods must be made
within 30 days of delivery
and are subject to approval by Mediq.
We will consider requests for a refund or exchange
at our discretion, provided the goods are in their
original, undamaged packaging and in a fully
resaleable condition.
Please note:
Some products may not be eligible for return,
particularly where packaging has been opened,
seals have been broken or the product is no
longer suitable for resale.
Collection Arrangements
Please contact our Customer Care Team before
returning any goods.
Our team will review your request and advise
whether a return or collection can be arranged.
Collection charges may apply and will be
confirmed where appropriate.
Faulty, Incorrect or Damaged Items
If your order arrives faulty, damaged or contains
incorrect items, please notify our Customer Care Team
within 24 hours of receipt.
You can report an issue by telephone during our
opening hours or by completing our
Contact Us form
.
Please also confirm any issues in writing within
3 days of delivery.
Our Customer Care Team will advise you on the
appropriate next steps and any collection or
replacement arrangements.
Contact Our Customer Care Team
Our team is happy to help with returns, exchanges,
damaged goods and general order enquiries.
Great Britain:
01530 830 830
Northern Ireland & Republic of Ireland:
028 2826 0388
Opening hours:
Monday–Friday, 9am–5pm.
Alternatively, you can
contact us online
.
This returns policy does not affect your
statutory rights.
For further information about returns,
exchanges and cancellations, please see our
Terms & Conditions
.